Privacy Policy — Heyward Watch Co.

1. Introduction

Heyward Watch Co. is committed to protecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, or contact us.

By using this website, you agree to the practices described in this policy.

2. Information We Collect

We collect the following information when you interact with our website:

Information you provide

• Name • Email address • Billing and delivery address • Phone number (if provided) • Order details • Messages sent through our contact form

Information collected automatically

• IP address • Device information • Browser type • Pages visited • Cookies and analytics data (via Squarespace)

Payment information

Payments are processed securely by third‑party providers (Stripe, PayPal, or your chosen method). Heyward Watch Co. never sees or stores your full card details.

3. How We Use Your Information

We use your information to:

• Process and deliver your order • Contact you regarding your purchase • Respond to enquiries • Prevent fraud • Improve website performance and customer experience • Maintain business records and comply with legal obligations

We do not sell or share your data with third‑party marketers.

4. Legal Basis for Processing

Under UK GDPR, we process your data on the following bases:

• Contract — to fulfil your order • Legitimate interest — to operate and protect our business • Consent — when you choose to receive marketing emails • Legal obligation — for accounting and tax purposes

5. How Your Data Is Stored

Your data is stored securely through:

• Squarespace (website hosting and analytics) • Stripe / PayPal (payment processing) • Email systems used for customer communication

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

6. How Long We Keep Your Data

We retain your information only as long as necessary:

• Order records — up to 7 years (legal requirement) • Enquiries — up to 12 months • Marketing emails — until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data • Correct inaccurate information • Request deletion (where legally permitted) • Restrict or object to processing • Withdraw consent for marketing • Request a copy of your data

To exercise any of these rights, contact us using the details below.

8. Cookies

Our website uses cookies for:

• Essential site functionality • Analytics and performance • Security and fraud prevention

You can control cookies through your browser settings.

9. Third‑Party Services

We share necessary information with trusted providers who help us operate our business:

• Squarespace — website hosting and analytics • Stripe / PayPal — payment processing • Royal Mail / couriers — delivery services

These providers only receive the information required to perform their services.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Heyward Watch Co. Email: [your business email] Location: Bodmin, United Kingdom

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.