Returns Policy

Premium Returns

We offer a 14‑day return period on all watches, provided they remain unworn and exactly as supplied.

Conditions for Returns

  • The watch must be in its original condition.

  • All packaging and accessories must be included.

  • Returns must be initiated within 14 days of delivery.

Return Process

To begin a return, please contact our support team with your order details. We will guide you through the next steps.

Refunds

Refunds will be processed once the returned item has been inspected and confirmed to meet the return conditions.

Exclusions

Items that show signs of wear or damage are not eligible for return.

Contact

For any questions regarding returns, please reach out to our customer service team.

info@heywardwatchco.co.uk